AR Insight Privacy Policy

Welcome to AR Insight! We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and related services (collectively, the "Service").

1. Information We Collect

We collect information that you provide directly to us and automatically when you use our Service:

1.1 Information You Provide

• Account Information: Phone number, email address, username, password you provide when registering.
• Profile Information: Nickname, profile picture/avatar you upload.
• Device Information: Identifiers (e.g., serial numbers), model numbers, device names, network configuration of your smart gateways and cameras.
• Social Features: Information about friends you add and device sharing permissions you grant.

1.2 Automatically Collected Information

• Device Data: Your mobile device model, operating system version, app version, device identifiers.
• Usage Data: App usage duration, feature interactions, error logs, operation records.

1.3 Video and Audio Data

• Live Video Streams: Real-time video data transmitted via WebRTC protocol (not stored on our servers).
• Recorded Videos: Event recordings and metadata stored on your gateway devices.
• Audio Data: Audio data transmission if your cameras support audio features.

2. How We Use Your Information

2.1 Core Service Functions

• Provide, operate, and maintain the AR Insight Service.
• Authenticate your account and allow you to log in.
• Display live and recorded video from your home environment.
• Support friend addition and device sharing features.
• Provide device management and configuration services.

2.2 Security and Notifications

• Send you security alerts, system notifications, and service-related messages.
• Detect and prevent security threats and fraudulent activities.
• Protect user accounts and data security.

2.3 Service Improvement

• Troubleshoot issues and improve our products and services.
• Develop new features and services.
• Conduct data analytics (in de-identified form).

2.4 Legal Compliance

• Comply with applicable laws, regulations, and standards.
• Fulfill legal obligations and regulatory requirements.

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following limited circumstances:

3.1 User-Authorized Sharing

• Share gateway device access with your friends based on your sharing settings.
• Any other sharing you explicitly authorize.

3.2 Service Providers

• We may share information with third-party vendors who perform services on our behalf (e.g., cloud hosting, data analytics, customer support, push notifications).
• These parties are bound by contractual obligations to handle data securely and confidentially.
• We limit sharing to what is necessary for the specific service.

3.3 Legal Requirements

• We may disclose information if required by law or legal process.
• To protect the rights, property, and safety of ourselves, our users, or others.
• In connection with investigations of fraud, illegal activity, or violations of our terms.

3.4 Business Transfers

• In connection with a merger, acquisition, sale, or other asset transfer, subject to confidentiality commitments.

4. Data Retention & Security

4.1 Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy:

• Account data: Retained during your account existence
• Usage logs: Retained for 12 months
• Device configuration: Retained during device binding period
• Live video: Not stored on our servers

4.2 Security Measures

• Industry-standard SSL/TLS encryption for data transmission
• WebRTC protocol with end-to-end encryption for video streams
• Strict access controls and authentication mechanisms
• Regular security assessments and vulnerability patching
• Employee data protection and security training
• Data breach incident response procedures

Important Note: While we implement strong security measures, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

5. International Data Transfers

Your information may be transferred to, stored, and processed in countries other than your country of residence, including the United States and China. When we transfer data internationally, we implement appropriate safeguards, such as:

• Standard contractual clauses
• Adequacy decisions by relevant authorities
• Other legally recognized transfer mechanisms

6. Your Rights & Choices

Depending on your location, you may have the following rights regarding your personal information:

6.1 Access & Portability

• Request access to your personal information
• Obtain a copy of your personal information in a portable format

6.2 Correction & Deletion

• Request correction of inaccurate information
• Request deletion of your personal information (subject to legal limitations)

6.3 Consent Management

• Withdraw consent for processing based on consent
• Object to processing based on legitimate interests

6.4 Data Processing Limitations

• Request restriction of processing in certain circumstances
• Opt-out of direct marketing communications

To exercise these rights, please contact us using the information provided in Section 9. We will respond to your request within the timeframe required by applicable law.

7. Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will take steps to delete it promptly.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

8. Cookies and Similar Technologies

Our application may use cookies and similar technologies to:

• Maintain your login session
• Remember your preferences
• Analyze app usage patterns
• Provide personalized services

You can manage these technologies through your device settings, though this may affect certain functionality.

9. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we will:

• Post a notice within the app
• Send you an email or SMS notification (if we have your contact information)
• Update the "Last Updated" date at the top of this policy

The revised policy will be effective upon posting. Your continued use of the Service after changes constitutes acceptance of the updated policy.

10. Contact Us

11. Governing Law

This Privacy Policy is governed by the laws of the People's Republic of China and the applicable laws of the United States, depending on your location and the nature of our data processing activities.

This Privacy Policy applies to the AR Insight mobile application and related services.